First, make sure you have spelled your user name and/or password correctly. Also, remember that your password is case sensitive (make sure your caps key is not locked).

You can request a catalog or view and download a digital catalog on the Request a Catalog page.

You can find Safety Data Sheets under the resources tab of product in question.

You can contact our Customer Care team by calling toll-free (1.800.558.9595, select option 1), sending an email to custserv@NascoEducation.com.

Visit our Contact Us page for further details.

When checking out, you will have several methods of payment, including purchase order. You can find these options during Step 4: Payment Method, after you verify your billing and shipping information at the beginning of the checkout process.

You can use them on any Nasco order, including phone, website, fax, mail, or store. Simply give the card number and specify the dollar amount you want used toward the order.

If you have an online account: Log in and click on "My Account" "Order History" found at the top of the screen. This will take you to your Order History page. Your most recent order appears first. Please allow up to one hour for new orders to appear on this page. To view the details of an order, click on the order number. This will display the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier's online tracking system.

If you do not have an account: Click on "Track Orders" found at the top of the screen. Enter your order number and email address. This will display the Order Details with the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier's online tracking system.

Terms are net 30 days with credit approval. Credit references may be required. Use Customer Checkout when ending order. Downloadable Nasco Credit Application PDF .

Customers shipping to Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Washington, and Wisconsin must add sales tax where applicable.

On existing tax exempt accounts with Nasco (exempt form on file) we will remove the tax and adjust the order total. See our Sales Tax Disclaimer page. Completed form can be faxed to 920.568.5714 or emailed to salestax@nascoeducation.com.

Documents can also be uploaded during checkout by clicking "I would like to upload tax certificate for tax exemption (Optional)" during Step 4: Payment Method.

We will ship your order the most economical way, unless you request a particular method of shipment. Air charges are additional. Most orders will be shipped using FedEx® or Parcel Post. Large parcels will be shipped by truck if they exceed the size limit for regular or small parcels or if regular methods of shipment would be too costly.

On the Cart page, you can enter the delivery zip code under "Estimated Shipping" and click Estimate. This will give you shipping charges for ground or air shipments. For Truck charges, call our Phone Order Department (1.800.558.9595, select option 1).

You can view our Shipping & Delivery page for further details.

Products in stock usually arrive in 5-7 working days.

Return or exchange privileges are granted only upon request, and only on stock merchandise within 30 days of date of invoice. Restocking fees may apply. You may contact our Customer Care team by writing or calling toll-free 1.800.558.9595, use option 2.

Our website uses Secure Socket Layer (SSL) certificates from GeoTrust, the Internet standard for secure communications. All information which is passed is encrypted to assure your security and privacy. Click on the GeoTrust symbol on any page of our website for more information about our website security.

If you didn't get the screen giving your order number after you submitted your order, log out, then log back in and click on "My Account." Click on "Track Orders." If your order went through, your order number will be shown here, along with the date ordered.

All Nasco video, DVD, and computer programs are available with a purchase order. We do not have preview copies. However, you have a 30-day period in which you may examine them. The programs will be billed to your account with the understanding that you may return them for full credit within 30 days, if they do not meet your requirements. Only one preview program per title can be returned. Multiple quantities of the same program are nonrefundable. No credit will be issued beyond the 30-day period from shipment of order. If you find you wish to return any of the items, you must repack them in their original packages and return them by insured parcel delivery (FedEx® or parcel post). Nasco will not issue credit for merchandise which is damaged in shipping or which is not suitable for resale because it is returned incomplete or abused.

As long as the original container seal is unbroken, specimens will remain usable indefinitely. If the seal on the specimen bag has been broken during transit, the shelf life is affected only slightly. Just close the bag with a rubber band or some other type of closure. Keep tightly sealed. Exposure to air will not cause decay, but specimens will gradually dry out. Between classroom sessions, return specimens to tightly closed plastic bag or airtight container.

If specimens are to be dissected over an extended period of time, they can be remoistened with NASCO-Guard® Humectant Fluid (item numbers SB17218M, SB12631M, SB32395M, or SB32396M).

No, do NOT add water. Do NOT add formaldehyde or any other preservative to NASCO-Guard® specimens. Your specimens are completely preserved and the addition of water or other preservatives might have undesirable effects on the specimens.

Specimens may occasionally have an odor common to the animal itself (i.e. fish). Since there is no chemical odor, large capacity ventilation systems are not necessary when using NASCO-Guard® preserved materials. However, because specimens may have been originally fixed with formaldehyde or glutaraldehyde by some of our collectors, a trace may remain. Individuals who are sensitive to these chemicals should take the usual precautions when handling specimens.

NASCO-Guard® specimens are biodegradable. They are suited for burial in an approved sanitary landfill or for incineration. Ambient fluids may be safely disposed via city sewers.

Depending on the size of the shell, you can use a scalpel, hacksaw, or coping saw (item numbers SB15423M 5" bone-cutting shears or SB07832M 6" bone-cutting shears). A general classroom tool kit is also available from Nasco (item number 9703612).

Professional collectors provide some of the items (i.e. grasshoppers and earthworms). Some specimens are byproduct from stockyards (i.e. cow eyes, fetal pigs). Some are from the food industry (i.e. bullfrogs, perch). Cats are obtained from Humane Societies after euthanasia.

Download the NASCO-Guard® Safety Data Sheet (SDS) .

It depends on the gauge of needle used (the smaller the better), how many different sites are used (the more the better), and how high you hang the synthetic blood bag (the lower the better). It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

You can download a pdf file of our troubleshooting tips for the IV arm .

When excessive leaking occurs even when the synthetic fluid bag is hung low. It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

You can download a pdf file of our troubleshooting tips for the blood pressure arm .

You can download a pdf file of our troubleshooting tips for the blood pressure arm .

There will probably be a metal serial tag somewhere on your product. It is often concealed. It could be in the shoulder of our IV Arms under the shoulder skin, in the back of the neck underneath the head skin on many of our manikins, or simply on the back or on the bottom of many products. We also now laser etch the information directly on the skin, in brown script, on many of our products.

Yes. Most replacement parts can be found in your Instruction Manual. Or call 1.800.431.4310 and be ready to give your manikin part number. We manufacture this product line, so almost any replacement component is available from Nasco.