Customer Care

Customer Care & FAQs

How can we help you?

Call Us: 1-800-558-9595

Email Us:

I forgot my User Name or Password ? How do I find it?

If you have forgotten your user name, you can call the toll free number (1.800.558.9595, select option 1) and the Phone Sales Rep will look it up for you. If you have your user name, but forgot your password, click on "Forgot Password?" on the Sign In window and enter your user name. Your password will be emailed to you shortly. Remember, your password is case sensitive (make sure your caps key is not locked).

When I type in my User Name and/or Password, it comes up as error/invalid. What's wrong?

First, make sure you have spelled your user name and/or password correctly. Also, remember that your password is case sensitive (make sure your caps key is not locked).

How do I request a catalog?

You can request a catalog or view and download a digital catalog on the Request a Catalog page.

Where can I find Safety Data Sheets (SDS)?

You can find Safety Data Sheets under the resources tab of product in question.

If I have other questions, who do I contact?

You can contact our Customer Care team by calling toll-free (1.800.558.9595, select option 1), sending an email to

Visit our Contact Us page for further details.

Shipping and Ordering Frequently Asked Questions

What should I do if my promotion/coupon number does not work?

If you are sure the coupon is valid make sure you have entered it correctly, coupon codes are case sensitive. Do you have a discount quote number applied? Most often the two can not be used together. If your coupon is still not working, enter the coupon number in the "Comments" box when you check out, our customer care team will make sure it is applied to your order.

Where do I enter my purchase order number?

When checking out, you will have several methods of payment, including purchase order. You can find these options during Step 4: Payment Method, after you verify your billing and shipping information at the beginning of the checkout process.

How do I redeem my Gift Card?

You can use them on any Nasco order, including phone, website, fax, mail, or store. Simply give the card number and specify the dollar amount you want used toward the order.

How do I track my order?

If you have an online account: Log in and click on "My Account" "Order History" found at the top of the screen. This will take you to your Order History page. Your most recent order appears first. Please allow up to one hour for new orders to appear on this page. To view the details of an order, click on the order number. This will display the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier's online tracking system.

If you do not have an account: Click on "Track Orders" found at the top of the screen. Enter your order number and email address. This will display the Order Details with the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier's online tracking system.

Can my facility be billed?

Terms are net 30 days with credit approval. Credit references may be required. Use Customer Checkout when ending order. Downloadable Nasco Credit Application PDF .

Where do I enter my Discount Quote/Contract Number?

To apply your quote number to your online order, follow these steps:

  • View the details page of the product you would like to order
  • Find the "Discount Quote" field
  • Enter your 5 digit quote number (example:12345)
  • Click "Apply Quote" to see your discounted pricing
  • OR, apply it right in the cart!

Note: if your account has a quote number assigned to it, sign in to apply free standard shipping terms at the cart.

Will I be charged sales tax?

Customers shipping to Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Washington, and Wisconsin must add sales tax where applicable.

On existing tax exempt accounts with Nasco (exempt form on file) we will remove the tax and adjust the order total. See our Sales Tax Disclaimer page. Completed form can be faxed to 920.568.5714 or emailed to

Documents can also be uploaded during checkout by clicking "I would like to upload tax certificate for tax exemption (Optional)" during Step 4: Payment Method.

What are my shipping charges?

We will ship your order the most economical way, unless you request a particular method of shipment. Air charges are additional. Most orders will be shipped using FedEx® or Parcel Post. Large parcels will be shipped by truck if they exceed the size limit for regular or small parcels or if regular methods of shipment would be too costly.

On the Cart page, you can enter the delivery zip code under "Estimated Shipping" and click Estimate. This will give you shipping charges for ground or air shipments. For Truck charges, call our Phone Order Department (1.800.558.9595, select option 1).

You can view our Shipping & Delivery page for further details.

How long will it take to receive my order?

Products in stock usually arrive in 5-7 working days.

How do I return items?

Return or exchange privileges are granted only upon request, and only on stock merchandise within 30 days of date of invoice. Restocking fees may apply. You may contact our Customer Care team by writing or calling toll-free 1.800.558.9595, use option 2.

Is my credit card information safe?

Our website uses Secure Socket Layer (SSL) certificates from GeoTrust, the Internet standard for secure communications. All information which is passed is encrypted to assure your security and privacy. Click on the GeoTrust symbol on any page of our website for more information about our website security.

If I didn't get an order number, did the order go through?

If you didn't get the screen giving your order number after you submitted your order, log out, then log back in and click on "My Account." Click on "Track Orders." If your order went through, your order number will be shown here, along with the date ordered.

Do you have a preview policy on videos/computer programs?

All Nasco video, DVD, and computer programs are available with a purchase order. We do not have preview copies. However, you have a 30-day period in which you may examine them. The programs will be billed to your account with the understanding that you may return them for full credit within 30 days, if they do not meet your requirements. Only one preview program per title can be returned. Multiple quantities of the same program are nonrefundable. No credit will be issued beyond the 30-day period from shipment of order. If you find you wish to return any of the items, you must repack them in their original packages and return them by insured parcel delivery (FedEx® or parcel post). Nasco will not issue credit for merchandise which is damaged in shipping or which is not suitable for resale because it is returned incomplete or abused.

Preserved Material Frequently Asked Questions >

How should I store my preserved material?

Leave specimens in shipping bags/containers until use.

How long with they remain preserved?

As long as the original container seal is unbroken, specimens will remain usable indefinitely. If the seal on the specimen bag has been broken during transit, the shelf life is affected only slightly. Just close the bag with a rubber band or some other type of closure. Keep tightly sealed. Exposure to air will not cause decay, but specimens will gradually dry out. Between classroom sessions, return specimens to tightly closed plastic bag or airtight container.

What if they seem to dry out?

If specimens are to be dissected over an extended period of time, they can be remoistened with NASCO-Guard® Humectant Fluid (item numbers SB17218M, SB12631M, SB32395M, or SB32396M).

Can I use water to moisten the specimens?

No, do NOT add water. Do NOT add formaldehyde or any other preservative to NASCO-Guard® specimens. Your specimens are completely preserved and the addition of water or other preservatives might have undesirable effects on the specimens.

Do NASCO-Guard® specimens have a strong odor?

Specimens may occasionally have an odor common to the animal itself (i.e. fish). Since there is no chemical odor, large capacity ventilation systems are not necessary when using NASCO-Guard® preserved materials. However, because specimens may have been originally fixed with formaldehyde or glutaraldehyde by some of our collectors, a trace may remain. Individuals who are sensitive to these chemicals should take the usual precautions when handling specimens.

How do I dispose of used specimens?

NASCO-Guard® specimens are biodegradable. They are suited for burial in an approved sanitary landfill or for incineration. Ambient fluids may be safely disposed via city sewers.

How do I cut open preserved turtle shells?

Depending on the size of the shell, you can use a scalpel, hacksaw, or coping saw (item numbers SB15423M 5" bone-cutting shears or SB07832M 6" bone-cutting shears). A general classroom tool kit is also available from Nasco (item number 9703612).

Where do specimens come from?

Professional collectors provide some of the items (i.e. grasshoppers and earthworms). Some specimens are byproduct from stockyards (i.e. cow eyes, fetal pigs). Some are from the food industry (i.e. bullfrogs, perch). Cats are obtained from Humane Societies after euthanasia.


What is NASCO-Guard®?

This is a unique, patented process for preserving specimens. Most NASCO-Guard® specimens are originally fixed in a 3.7% formaldehyde solution, which is still the best animal tissue fixative known. In the NASCO-Guard® process, skilled technicians remove the formaldehyde fixative in a series of water baths, then perfuse the specimens with propylene glycol until tissue fluids contain at least 25% glycol; this inhibits the growth of decay organisms by raising the osmotic pressure of the specimens. Propylene glycol also acts as a humectant to insure moist specimens, and it lowers the vapor pressure of residual formaldehyde, thus markedly reducing the concentration of formaldehyde fumes in the lab. Perfusion also washes away water-soluble carbohydrates and proteins, which could nourish decay organisms. Residual formaldehyde is further reduced as it reacts with propylene glycol to form hemiacetals and acetals, which have a very low order of toxicity. Large embalmed mammals may contain trace amounts of phenol.

How do I get the Safety Data Sheet (SDS) for NASCO-Guard®?

What do the terms "single injection," "double injection," and "triple injection" mean?

  • Single injection - means the arteries have been injected with red latex.
  • Double injection - means the arteries have been injected with red latex and the veins have been injected with blue latex.
  • Triple injection - means red latex in the arteries, blue latex in the veins, plus the hepatic portal system has been injected with yellow latex.

Healthcare Frequently Asked Questions

IV Arms

Do the IV arms need to be flushed and drained after each use?

No. The idea is not to let it sit for days on end without using it so the blood doesn?t dry up in the veins. If the arm is going to be used day after day, it is OK to keep the blood in the veins without flushing for a couple of weeks.

How many times can you "stick" the IV arms?

It depends on the gauge of needle used (the smaller the better), how many different sites are used (the more the better), and how high you hang the synthetic blood bag (the lower the better). It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

Why can't I get blood to flow through my IV arm?

You can download a pdf file of our troubleshooting tips for the IV arm .

How do you know when it is time to replace the skin and veins?

When excessive leaking occurs even when the synthetic fluid bag is hung low. It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

Blood Pressure Arms

Why can't I feel a pulse?

You can download a pdf file of our troubleshooting tips for the blood pressure arm .

Why won't the electronic box calibrate?

You can download a pdf file of our troubleshooting tips for the blood pressure arm .

Why can't I hear Korotkoff sounds from the elbow?

You can download a pdf file of our troubleshooting tips for the blood pressure arm .


Do you have replacement parts for your manikins?

Yes. Most replacement parts can be found in your Instruction Manual.

How do I know what arm or manikin I have?

There will probably be a metal serial tag somewhere on your product. It is often concealed. It could be in the shoulder of our IV Arms under the shoulder skin, in the back of the neck underneath the head skin on many of our manikins, or simply on the back or on the bottom of many products. We also now laser etch the information directly on the skin, in brown script, on many of our products.

Do you have parts for your CPR Prompt manikins?

Yes. Most replacement parts can be found in your Instruction Manual. Or call 1.800.431.4310 and be ready to give your manikin part number. We manufacture this product line, so almost any replacement component is available from Nasco.

If I don't know what CPR manikin I have, how do I know which replacement face shields/lungs I need?

Always call us at 1.800.431.4310 for any help you need.

I am having trouble putting on the replacement skin. What am I doing wrong?

Nothing. It is a difficult project at first, but we have employees at Nasco who can do it in about 30 seconds. One of our employees is featured in a video DVD available on product number LF01104. Also, the key thing to do is to heavily lubricate the inside and the OUTSIDE of the replacement skin.

How do I clean the simulators? How do I clean the manikins? Can I use soap and water?

Soap and water is fine if there are no electronics exposed. We recommend a mild dishwashing detergent ? but not dishwasher detergent! Newsprint and most inks are hard to remove if they have been in place for any length of time. Nasco Cleaner (LF09919) is a specially formulated vinyl cleaner that works well with grime, too. For adhesive buildup from tapes and bandages, we recommend Glue-Off (LF01023) to remove old, hard adhesives on the surface of many of your Life/form® skins.

How long is the blood good for?

It depends on the storage conditions. It needs no refrigeration and can be stored at room temperature indefinitely. If an odor does somehow develop, the fluid reservoir bags and tubing should be discarded. There are preservatives in the powdered blood mixture and there have been no reported incidents of blood turning bad.

Are your products latex free?

Nasco's Life/form® products are latex free with the exception of our unique IV tubing. We have found that latex tubing provides the leak-free experience educators prefer. We also encapsulate the latex tubing in a plastic shrinkwrap application. Most of the tubing, if not all, is covered by nonlatex skins.

How do I get a replacement copy of the instruction manual?

You can download a pdf file from the Healthcare Instruction Manuals and Videos Directory page.

Are Life/form® products covered under a warranty?

If I have other questions, who do I contact?

Call us at 1.800.431.4310 for any help you need.

Free shipping for online orders over $199! Some exclusions apply.

Customer Service 1.800.558.9595 • Copyright ©2023 Nasco